Skip to main content
Post a question

Notifications

Community site session details

Community site session details

Session Id : wfWlbEmtQAa1Uy0su5eQ9B
Customer experience | Sales, Customer Insights,...
Answered

Marketing forms - can you track form abandonment rate?

Like (0) ShareShare
ReportReport
Posted on 31 Aug 2023 15:40:28 by 91
Hello 
 
For D365 marketing forms, is there a way to check the abandonment rate? I would like to understand how many people start to fill out the marketing form but then do not press submit or complete the form.
 
Thanks, 
  • Suggested answer
    RudyZhang Profile Picture
    Microsoft Employee on 01 Sep 2023 at 03:59:24
    Marketing forms - can you track form abandonment rate?
    Hi,
     
    Our team has analyzed your requirements and conducted some tests, and as far as the results are concerned, there is no out-of-the-box functionality that meets your needs.
     
    Here is a possible alternative.
    Based on our testing results, if your user accesses MKT Form, whether it is submitted or not, and is captured by Insights, you can view the "Visiting Users" and "Submitted Users" in the Insights tab, and if the user has been submitted or if there is specific information displayed in the Insights tab, while the "Submitted Users" and "Submitted Users" tabs are not available. If a user has been submitted or specific information is displayed on the Insights tab, while a visiting user is not, you can use this information to roughly determine which users are visiting but not submitting forms.

     

     
    But as I mentioned above, this is just a possible alternative, in our tests, if a user accesses the form with two browsers, it generates two access logs, but it's actually the same user who accessed it. This would seriously affect your form submission rate calculations.
     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

🌸 Community Spring Festival 2025 Challenge 🌸

WIN Power Platform Community Conference 2025 tickets!

Jonas ”Jones” Melgaard – Community Spotlight

We are honored to recognize Jonas "Jones" Melgaard as our April 2025…

Kudos to the March Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 293,819 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 232,755 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,158 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans
Loading started
Loading complete