"Generate Work Order for Agreement Booking Date" fails when using requirement group

(1) Share

Report

Posted on by JK800

Hi,

I am trying to generate work orders for agreement booking dates. The workflow (or flow when Enhance Background Processing enabled) fails if the incident type has a resource requirement group. The requirement group is set-up correctly (I think) and one of the resources is marked as primary in the associated resource requirement form.

The faill message is You can only set one resource requirement under a /Work Order/ as primary.

At my wits end trying to get agreements to work as advertised, it is costing me far more time than it saves. Anything thoughts on config or work-arounds other than writing our own flow - which we can do, but due to resource constraints it is the least preferred option to address what should an entry level functionality requirement.

At this stage we will be adding resource requirements to work orders after they are generated, which is far from ideal.

Thanks!

All responses (1)

Answers (0)

Leah Ju Microsoft Employee on at

Like (0)

Report

"Generate Work Order for Agreement Booking Date" fails when using requirement group

Hi Partner,

If the primary resource does set only one, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
Get Help + Support - Dynamics | Microsoft Docs