Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Internal email address in CRM - sensitive emails are tracked

(0) ShareShare
ReportReport
Posted on by 88

It is a common problem with Dynamics that internal emails are tracked if contact creation is on. I have that part under control, but customer also use marketing. If a internal employee register for an event a lead/contact is created and we potentially gets issue with tracking on these autogenerated contacts.

Is it a good idea/necessary to make a workflow that says "if internal emailaddress, change it to something else/dummy email":

  • Suggested answer
    Kevin Woley Profile Picture
    Kevin Woley on at
    RE: Internal email address in CRM - sensitive emails are tracked

    I think you're on the right path with respect to building a workflow to prevent any issues with autogenerated contacts/leads for internal employees. I would be interested in what others in the community have done to solve this problem.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,996 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,853 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans