Internal email address in CRM - sensitive emails are tracked

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Posted on by Sunilkumar

It is a common problem with Dynamics that internal emails are tracked if contact creation is on. I have that part under control, but customer also use marketing. If a internal employee register for an event a lead/contact is created and we potentially gets issue with tracking on these autogenerated contacts.

Is it a good idea/necessary to make a workflow that says "if internal emailaddress, change it to something else/dummy email":

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Kevin Woley Moderator on at

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RE: Internal email address in CRM - sensitive emails are tracked

I think you're on the right path with respect to building a workflow to prevent any issues with autogenerated contacts/leads for internal employees. I would be interested in what others in the community have done to solve this problem.

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