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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Outlook Teams invite l...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Outlook Teams invite link gets reformatted (broken) when associating with a Dynamics Contact

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Posted on by MR-27040916-0
When I try to associate a meeting with a Dynamics entity with the Set Regarding feature in the Outlook plugin, the content of the email gets changed and all of the links are lost after the association completes.  It then looks something like this in the email/appointment content.
 
________________________________________________________________________________ Microsoft Teams meeting Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: xxx xxx xxx xxx Passcode: xxxxxx Download Teams } Join on the web Learn More | Meeting options.
 
It seems like all of the links are gone and changed to straight text.
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  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    We have analyzed your issue, but we don't understand what you mean by 'When I try to associate a meeting with a Dynamics entity using the "About Settings" feature in the Outlook plugin' in your problem description.
     
    We tested creating a meeting using Microsoft Teams and creating a meeting in outlook using Dynamics for outlook were unable to reproduce your error.

    Also, have you tried to create meeting directly to check if this issue occurs.
     
    In the meantime, we would appreciate if you could provide us with more information about this issue, e.g. screenshots of you using the plugin, screenshots of the associated Dynamics entities, etc. This will help us to better understand your issue and come up with a more effective solution.
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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