Customer experience | Sales, Customer Insights,...

App not appearing

(1) Share

Report

Posted on by ThomasThomas

Hello!

I am new here, i have bought a Dynamic Sales License and applied it to my user but I do not get an app appear with the rest of them.

The only way I can access it is through the admin panel, selecting Dynamic 365 apps from admin centres and opening the enviroment.

Any help would be appreciated!

-Thomas

I have the same question (0)

All responses (9)

Answers (0)

meelamri 13,216 User Group Leader on at

Like (0)

Report

RE: App not appearing

Hello Thomas,

What do you mean by "I am new here, i have bought a Dynamic Sales License and applied it to my user but I do not get an app appear with the rest of them." Could you share a screenshot of the list of applications that are currently displayed ?

Was this reply helpful? Yes No
ThomasThomas 7 on at

Like (0)

Report

RE: App not appearing

Was this reply helpful? Yes No
Suggested answer

meelamri 13,216 User Group Leader on at

Like (0)

Report

RE: App not appearing

Hi,

Could you try on a different browser with a new session? Actually, Dynamics applications like Dynamics for sales are displayed on the Business Apps tab.

Was this reply helpful? Yes No
ThomasThomas 7 on at

Like (1)

Report

RE: App not appearing

I have tried 3 now, all the same result

Was this reply helpful? Yes No
ThomasThomas 7 on at

Like (0)

Report

RE: App not appearing

I have tried disabling all apps, which they then disappear. Then re-enabling including the Dynamic apps but only the standard ones come back.

Was this reply helpful? Yes No
Suggested answer

JyotiYadav 40 on at

Like (0)

Report

RE: App not appearing

Hi Tomas,

Have you tried opening the apps through the link make.powerapps.com/environments >> Select your environment >> Apps ?

Please note that the logged in user must have the security role to access the model driven app.

Please mark my answer as verified if it is useful to you.

Was this reply helpful? Yes No
ThomasThomas 7 on at

Like (0)

Report

RE: App not appearing

Thank you, i can open it through admin panels and what you recommended. Would I have to give my staff a direct link then? As it would have been nice and seemless to have it with the other icons.

Was this reply helpful? Yes No
CraigK 55 on at

Like (0)

Report

RE: App not appearing

Have you enabled this security role for the sales users you wish to access the Sales Hub app? We had the same issue where the Sales Hub app would disappear from the app menu and it was determined that the affected users were not assigned this role:

Was this reply helpful? Yes No
ThomasThomas 7 on at

Like (0)

Report

RE: App not appearing

Hello, thanks for the response, Sales Professional app access has already been assigned :(

Was this reply helpful? Yes No