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Customer Insights - Journeys forum

Tracking Clicks in Customer Journey

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Posted on by 120

I have created an email campaign in a Customer Journey. While I know for a fact that people are clicking my link (because they're fill out a form on the page it directs them to), it is saying that no one has clicked anything.

Is there a code I have to add to the links, or am I doing something wrong when tracking?

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I have the same question (0)
  • Suggested answer
    Aga M Profile Picture
    on at

    Hi backinstereo,

    Clicking a link within your email should be counted as Clicked.

    If that's not the case, please create a support ticket with the details needed (your organisation, journey, email) and we will investigate the issue.

    Thank you,
    Aga

  • backinstereo Profile Picture
    120 on at

    I have a simple standard URL that I am wondering how to make it trackable? It isn't a URL I created in Dynamics. I'd like it to show up in the Links area in Insights.

  • Verified answer
    David123 Profile Picture
    120 on at

    are you referring the form in the journey so it recognizes interaction with the link?

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