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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Retail POS Error : 130...
Finance | Project Operations, Human Resources, ...
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Retail POS Error : 13010 Could not connect to the Transaction Service.

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Posted on by Ajit_Kumar 45

Hi All,

While searching customer on ax retail pos i am getting following errors:-

Retail POS Error : 13010 Could not connect to the Transaction Service.

I had also checked my event viewer and got following error:-

LSRetailPosis.TransactionServices.RemoteCustomerSearch: System.UriFormatException: Invalid URI: The hostname could not be parsed.
at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
at System.Uri..ctor(String uriString)
at System.UriBuilder.get_Uri()
at Microsoft.Dynamics.Retail.TransactionServices.ClientProxy.TransactionServiceClientFactory.BuildTransactionServiceAddress(String protocol, String host, Int32 port, String serviceName, String serviceArea)
at Microsoft.Dynamics.Retail.TransactionServices.ClientProxy.TransactionServiceClientFactory.GetEndPointAddress(String serviceArea)
at LSRetailPosis.TransactionServiceClientFactory.CreateTransactionServicePOSClient()

Can anyone please help me on this.

Thanks,

Ajit

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Retail POS Error : 13010 Could not connect to the Transaction Service.

    Hi Ajit,

    You can find the instructions here:

    fix.lcs.dynamics.com/.../Details

    (requires login).

    Those instructions are from MS.

    If they are not sufficient to get your issue fixed then I would recommend that you open a support case with MS.

    Best regards,

    Ludwig

  • Ajit_Kumar Profile Picture
    Ajit_Kumar 45 on at
    RE: Retail POS Error : 13010 Could not connect to the Transaction Service.

    Hi Ludwig,

    Thanks for your quick response can you please elaborate point number 2,as i am not able to get it.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Retail POS Error : 13010 Could not connect to the Transaction Service.

    Hello Ajit,

    Please check if this helps:

    1- In AX Real time service profile corrected the following

    a- Server name

    b- Common name : to be the same as in certificate subject name

    c- Web application name : to match Real-Time service Web application name in IIS

    2- In IIS did add net.tcp in advanced settings for both site and web application, so now the netstat command showing server listening on 808 port

    3- In Certificates for local computer, added the application pool user with read permission

    (Note: Those steps are mentioned for solution 3698285 on LCS)

    Best regards,

    Ludwig

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