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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Record creation and up...
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Record creation and update rule, ticket Organization showing user and not organization name

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Posted on by RattleMaster 10

Created a rule to have emails converted to tickets and it works fine the only issue is that all the tickets Organization are myself and not the actual Organization. Any idea?

  • Eiken Profile Picture
    Eiken on at
    RE: Record creation and update rule, ticket Organization showing user and not organization name

    Hi,

    You can use the power automate to edit your record.

    pastedimage1679561367347v2.png

    Would you please provide some screenshots about your problem?

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