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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Record creation and up...
Service | Customer Service, Contact Center, Fie...
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Record creation and update rule, ticket Organization showing user and not organization name

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Posted on by RattleMaster 10

Created a rule to have emails converted to tickets and it works fine the only issue is that all the tickets Organization are myself and not the actual Organization. Any idea?

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  • Eiken Profile Picture
    Eiken on at

    Hi,

    You can use the power automate to edit your record.

    pastedimage1679561367347v2.png

    Would you please provide some screenshots about your problem?

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