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You are not allowed to use Microsoft Dynamics GP. Please sign out and sign in with an authorized account" when accessing Web Client

Posted on by 75,730

It has been a while since I tried to install the GP Web Client. I just did this and now I am stuck trying to login to the GP Web Client.

You are not allowed to use Microsoft Dynamics GP. Please sign out and sign in with an authorized account" when accessing Web Client

When it asks for the username/password I am using GPWebClient as the user. This is the same account I used to install the web client. I have created this user in GP and can lo in to GP using this account. What can I check to get a successful login.

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  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: You are not allowed to use Microsoft Dynamics GP. Please sign out and sign in with an authorized account" when accessing Web Client

    Derek, this may be where my problem lies.

    The GP web server is sitting at 10.0.0.148. I can ping that with no problems.

    Reply from 10.0.0.148: bytes=32 time <1ms TTL=128

    Reply from 10.0.0.148: bytes=32 time <1ms TTL=128

    Reply from 10.0.0.148: bytes=32 time <1ms TTL=128

    Reply from 10.0.0.148: bytes=32 time <1ms TTL=128

    However when I ping the server by name I get

    Reply from ::1: time<1ms

    Reply from ::1: time<1ms

    Reply from ::1: time<1ms

    Reply from ::1: time<1ms

    Any idea what I need to do to correct this?

  • Suggested answer
    RE: You are not allowed to use Microsoft Dynamics GP. Please sign out and sign in with an authorized account" when accessing Web Client

    Web Client requires the user account to be entered in a domainName\UserID format, otherwise it treats it like a local user account and will state the account is invalid, as it won't find it in the domain security group and/or users specified to have access to Web Client when the installation is done.

    For the issue of Web Client hanging on the 'Microsoft Dynamics GP' screen, we see that when Web Client cannot find the Runtime Service, which is used to load the GP application in the browser window.

    In most cases, this is because the SSL certificate being used with Web Client and required to be added to the Runtime Service during the installation, is not the FQDN of the server that Web Client is installed onto (or the session host server if you have a multi-server configuration for Web Client).

    You can verify the Runtime Service URL being used by browsing into the C:\Program Files\Microsoft Dynamics\GP Web Components\SessionService\ folder where Web Client is installed and look at the SessionService.config file.  The Runtime Service URL will look something like MyWebClient.Contoso.local:443

    Once you get the Runtime Service URL, you should be able to ping the host name from the certificate, i.e. MyWebClient.Contoso.local, using my example here, from any machine where you're attempting to access Web Client, and have it return the IP address of the server where the Runtime Service exists.

    We see this especially with third-party certificates and/or using a wildcard certificate, which usually do not have the FQDN of the server as the host name/configuration for the certificate, thus we'd need something setup in DNS or some type of forwarding from the certificate SANs to the IP address of the server.

    Let me know if you have any questions.

    Thanks

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: You are not allowed to use Microsoft Dynamics GP. Please sign out and sign in with an authorized account" when accessing Web Client

    OK, I have gotten a little further. If I prefix the user name with the domain name it lets me login how. However, all I get is a white screen with a big Microsoft Dynamics GP title in the middle of the screen. I am testing this with a user who is a Power user in GP so it has access to everything.

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