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Could you guys please explain to me the difference in two apps.?
Hi partner,
Dynamics 365 customer service app is in D365 classic client which was be used widely before Dynamics 365 9.x.
Dynamics 365 customer service Hub is a new interface named Unified Interface which was released first time in Dynamics 365 V9.0.
Functionally, they are essentially the same, but in UI, they are totally different.
The UI of Customer Service is only used in classic client but the UI of Hub is used both in browsers, phones and tablets.
For more information, please refer to the following links.
https://docs.microsoft.com/en-us/power-platform/admin/about-unified-interface
https://www.arbelatech.com/insights/blog/what-is-the-unified-client-interface-in-dynamics-365.html
https://docs.microsoft.com/en-us/dynamics365/customer-service/availability-customer-service-hub
https://docs.microsoft.com/en-us/dynamics365/customer-service/upgrade-ish-csh
In addition, in the latest version of D365, users could only access to UCI in default, if you want to enable the classic client, you should follow the below link.
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/transition-web-app
Hope it helps.
Best Regards,
Leo
Thanks alot for clearing things out.
If my answer helped you, please mark my answer as verified to close the thread and it could help other users with similar problems.
Hi There,
Greetings of the day!
In regards to your concern, The Customer Service Hub app is a case and knowledge management app that’s built on the Unified Interface framework. The Unified Interface framework uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation. The Customer Service Hub app is optimized to use on mobile devices as well as desktops.
-More information: docs.microsoft.com/.../user-guide-customer-service-hub
-The Customer Service app is designed for the legacy web client.
More information: docs.microsoft.com/.../user-guide-customer-service
Refere bellow link:
docs.microsoft.com/.../overview
I hope it helps! Let me know in case of any other concern.
Kind Regards,
CRMjetty
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
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