Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Suggested answer

How to 'unsubscribe' contacts from Segment-based Customer Journey

(0) ShareShare
ReportReport
Posted on by

Hi everyone,

I have a question regarding a Customer Journey at a customer of ours. The question is:

At the moment there is a (Live) Customer Journey based on a Dynamic Segment. No Suppression Segment is configured.

The customer asks us/me: what if someone doesn't want to receive our emails anymore? How do they 'unsubscribe' from this one specific Customer Journey?

I immediately thought of a Suppression Segment, but you can't configure one if the Customer Journey is already in Live state. Stopping and recreating the Customer Journey is also not a possibility, since there are already 200+ contacts halfway through the journey.

Do any of you know how I can fix this problem? I can't get my head around it...

Kind regards

  • Suggested answer
    Gaju G Profile Picture
    Gaju G on at
    RE: How to 'unsubscribe' contacts from Segment-based Customer Journey

    Hi, from the point of view of the customer receiving the emails, they are not aware of which journey they are in. They would most likely want to unsubscribe to certain types of email. For that it would be best to use the subscription center so that the person can subscribe to emails they are most interested in: docs.microsoft.com/.../set-up-subscription-center

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,162 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans