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Customer experience | Sales, Customer Insights,...
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Front end mobile app integration

Posted on by 4
Hello all
I am trying to find a way for a front end mobile application to connect to CRM . I was planning to have an azure web api to be developed that could be invoked by the mobile application, which in turn could push data to CRM . The idea here would be to use application user concept to connect to CRM services and do the necessary transactions. Since the application user will not consume any CRM licenses, it would be an ideal way to have the integration running without costing any license . Is there any violations or licensing issues here or is this a genuine approach towards the problem ? 

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