Return order receiving

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Posted on by Anurag Nagarkoti

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Dear all,

I am trying to receive a return order in D365. If I receive 1 quantity, then the process is working fine. If I try to receive more than 1 quantity of a serial number controlled item, then the line in return order splits. The items are receive in the system, but due to the splitting of line, the status of order and order line does not change.

Below are the screenshots:

0844.Return-order-line-split.png

I have tried to register the items from sales order and warehouse management mobile device (Mixed License plate). But in both cases, the line splits.

Categories:

Supply Chain Management

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MATTGUO 22,319 Moderator on at

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RE: Return order receiving

Hi Anurag,

From your screenshot, i think it is system's standard feature.

Your first line status is updated to "invoiced" and second line is expected status.

All lines are invoiced status, then the order status is closed status.

What feature do you want?