Hi all,
Similarly to what Neil Parkhurst describes in his post ((+) Dynamics 365 Customer Service SLAs and Cloud Flows - Microsoft Dynamics CRM Community), we have created a trigger on SLAKPIInstance records for `status` field modification:
We have only one active SLA for testing, with 2 SLA Items, 1xFirstResponseBy and 1xResolveBy with a default Action flow on each of them:
Having a minimal configuration with no extra flows/triggers messing up with writing to SLAKPIInstance records,
the trigger gets fired twice when status is changed to 'Succeeded'(4) or 'Nearing Noncompliance'(2), in both First Response By/Resolve by KPIs SLA Items,
while when 'Noncompliant'(1), gets fired once. (Haven't tested Paused/Canceled as they are not monitored in our case)
Any hints plz?
NOTE: If placing the Manual action call of the trigger into the default Action flows (without any triggers), everything works ok.
Hi Nya,
the flow is the default flow which is created when clicking the "configure actions" in a SLA item, thus
every branch in the switch is empty, checks for 1,2,4 status with no actions:
Hi,
Would you please provide a screenshot with expanding the "Switch" step?
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