Hierarchy Quick View is completely grey

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Posted on by Fedorov

I followed this link to create a custom "hierarchy quick view form".

www.powerobjects.com/.../hierarchy-visualization-dynamics-crm-2015

I created a new quick view form containing only the four field that I want to show.

The problem is that the quick view form is completely greyed out not showing anything... What could be the cause of this?

My Quick View Form

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LuHao 40,892 on at

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Hi Fedorov,

Could you provide some screenshots?

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LuHao 40,892 on at

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Hi Fedorov,

please clear the browser cache or change another browser.

In addition, does Hierarchy Quick View of other entities have this issue?

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Fedorov 40 on at

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Hello,

I've cleared the cache (running Chrome incognito) with same result.

I've downloaded Firefox and tried with same result.

I finally tried with IE Edge and it was the same result..

I have not yet tried the hierarchy for other entities because the customer only works with hierarchy on account level and support for all other hierarchys have been removed. I might be able to try at a later stage but anyways, there seems to be some problem/bug with the account hierarchy form..

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LuHao 40,892 on at

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Hi Fedorov,

I would recommend you raise a support ticket.

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Fedorov 40 on at

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Hi, yeah I think you're right..

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Fedorov 40 on at

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Ok, now it is solved and of course it all felt so obvious once the solution was presented..

The new forms need to be added to the app..then it will work.

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Ran Zhang on at

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Hi Fedorov, I have a question that if you didn't add the form to an app, then this form would not be displayed in the hierarchy form list. I met similar issue where all fields on a form in hierarchy are invisible, but the form is in the app. Could you tell me more details about your solution? Thanks!

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Fedorov 40 on at

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Hello,

Sorry, all I can say is that once I added the form to the App it all started working...that was it...

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Ran Zhang on at

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Thank you~ at least I learnt new investigation method.

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leipapuu1 2 on at

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For me the forms were empty after I published only the customizations to account and model driven app, but started working (better) after I published all customizations.

I also hid the column labels to make use of the whole square.

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