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I was in the "application inquiry/reversal" screen trying to move a payment from one customer's account to his other one. Somehow I managed to select "void selected application (NSF check)" instead of "reclassify application to new customer". How do I reverse this void so I can put the payment on the correct account?
Unfortunately you can’t ‘unvoid’ the payment. Just enter the payment for the other customer ID.
Example: I enter payment 1234 for customer CPITMAN. Now I want to reclass the payment to customer JANA. Reclassifying the payment would create a PA for customer JANA, and a ‘reverse payment’ or RP for customer CPITMAN. They have already voided the payment for customer CPITMAN, which would do the same thing as an RP. Now all they have to do is enter the payment for customer JANA.
Thank you!
Jana MacDonald
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Martin Dráb
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Abhilash Warrier
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Adis
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Super User 2025 Season 1
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