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A/P Invoice stating Open and Partially Applied

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Posted on by BrendaAOK

Hi,

We have several invoices in A/P that status says Open. When we try to void them, or apply a credit memo to them (we are writing them off), it says we are unable to because the invoice has been partially applied. However, we can't see what was applied toward the invoice or when.

How can we find out what was applied toward the invoice?

How do we void and/or write the invoices off?

Thanks!

Brenda

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Financial Management

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BrendaAOK 50 on at

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RE: A/P Invoice stating Open and Partially Applied

Thank you! We got it resolved.
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BrendaAOK 50 on at

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RE: A/P Invoice stating Open and Partially Applied

Thanks Lucas, we got it resolved.
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Beat Bucher GP Gee... 28,021 Moderator on at

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RE: A/P Invoice stating Open and Partially Applied

Hi Brenda,

You may wanna have a look at Victoria's SQL views.. she has created some amazing queries and there is one to check all the applied payments to invoices.

victoriayudin.com/.../

HTH
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Lucas Reuss on at

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RE: A/P Invoice stating Open and Partially Applied

Hello Brenda,

Thank you for your post. You would likely need to review the apply records in SQL if you are not able to see the information in GP, but it sounds to me like there are potentially some damaged records involved with this entry. My recommendation would be to open up a support ticket to evaluate the entry with a Support Engineer on my team and work to correct the issue there. We would not want to do that through a forum post, just to make sure that the transactional information that would need to be evaluated stays private.

Regards,