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Customer experience | Sales, Customer Insights,...
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Kingswaysoft - Text Lookup not accurate (CRM Destination Component)

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Posted on by 397

Good day,

I'm using kingswaysoft Productivity pack (latest update) to create a custom entity record in CRM (online).

One of the destination components is a lookup to another custom entity and for this I use a text lookup.

Some of the records are failing and the error specified below.

Text lookup failed for ''custom field' field entity 'custom entity' does not contain a value of "text" for "entity field" field.

I have check and the records its trying to lookup do exist... so these records should not be failing... 

I have tried all the options within the Text Lookup Editor yet I still get the same error message that the record its trying to lookup does not exist :(

thanks,

I have the same question (0)
  • Daniel Cai Profile Picture
    935 on at

    Make sure that you are looking in the right environment, and check the record carefully. Also make sure to check if there are any trailing space characters with the values in the target system.

    This error message has never lied about itself. 

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