Customer Journey Testing

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Posted on by Community Member

Hi,

I'm having some difficulties figuring out what's wrong with my customer Journey. Right now I'm trying an Inbound format so I just have a simple landing page and after a Contact submits its info I'm just supposed to create an activity.

I had a much more complex journey but since I couldn't even move past this stage I decided to go step-by-step. I'm just frustrated that there doesn't seem to by any indication of ongoing processes moving through the journey or any kind of debugging feature. The only thing I know is that the contact is created based on the submitted info. I don´t know if there's any additional procedure to add the Landing Page on the Journey besides putting it in the flow. Any help would be appreciated. Thanks

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Marketing Pages Forms and Surveys

Customer Journey Design

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ShaileshJain on at

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Are you able to confirm that form submissions are going through i.e. do new contacts, and leads get created? do the marketing page insights reflect that submissions are going through?

if yes, alternate way to check would be to build an explicit segment based off this interaction i.e. submission on this form, and use it as the first tile.

I'd also recommend trying outbound email journeys first to become familiar with the journeys. if none of these help, please feel free to raise a support ticket that would let us have the details needed for investigations

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Pascal T 175 on at

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Hi

I'm facing the same kind of issues.

But more generally speaking, I do step by step CJ to test how it works. My main issue is due to the fact that as soon as I go live, then, if I want to add any additional step, I cannot. The designer is locked even if I stop the CJ.

And as we cannot delete CJ from the list... it becomes to be a huge list of tested CJ...

It's very important that we can delete CJ and test them with more flexibility.

Thx

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Community Member on at

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I Believe you can delete CJ through the Advanced Find functionality!

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Community Member on at

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I realized it just takes aloooot of time for the trigger actions to take effect. So everything was working but it took a couple of hours for it to start

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megcda 2,192 on at

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I wouldn't recommend deleting this through Advanced Find as there have been issues with this. There are fixes coming to this functionality in the spring release.

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ShaileshJain on at

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journey once it goes live can't have any structural changes i.e. you can't add or delete tiles. even if you stop the journey has contacts at various tiles, and any structural changes are not permitted. what you can do is alter properties of existing tiles.

in the next refresh coming in a few weeks, any journey can be stopped and then deleted. this was based on the user feedback that it was cluttering views, hope this addresses your concerns

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Pascal T 175 on at

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Hi
I'm coming back on this topic.
I've a CJ that I've created in january.
It's stopped. The end date is set to the 13th of Jan....

As you can see in the detail of the Test CJ, it's still active, but it's stopped. The end date is passed since several weeks...

How can I delete this CJ?
How can i desactivate this CJ?
How can I hide this CJ?

We need to be able to test a CJ and then delete it. Otherwise we just polute more and more the CJ list.

When I go to the CJ view lists, there is a view nammed "Innactive Customer Journeys". How do i move a CJ there ? I've tried so many things but i didnt succeed.... There must a be a trick or a bug.

Thank you for your help.

Pascal

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ShaileshJain on at

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Hi Pascal,

Deletion of stopped journey was part of Feb 2019 release but your instance may not have that update.

Unfortunately the Feb updates are currently disabled, we would shortly be releasing Mar 2019 update. Once you have updated your instance to latest (MAR) builds in next few weeks, you should be able to delete this stopped journey.

regards

Shailesh

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Pascal T 175 on at

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Hi Shailesh.

Thank you very much. To be able to delete a stopped journey, is there anything special to do before?

I have the delete button in the CJ list vew but as soon I select a journey, this button desapears...

Thanks

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ShaileshJain on at

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Unfortunately builds prior to Feb 2019 release will not support deletion of stopped journey. once you have updated to MAR 2019, you would see delete button on journey designer i.e. while viewing a specific journey. Hope this clarifies.

The grid view is intended for multi record operations - and deletion is something we intend to support on single record only, as its a sensitive operation business wise, and we want users to be very sure while doing a delete.

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