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Service | Customer Service, Contact Center, Fie...
Suggested Answer

How to Filter Duration field!

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Posted on by 185

Hi All, I hope you all are doing good,
There is a requirement where I need to show only 1 hour, 2 hours, 3 hours... so on option on duration fields.
Can anyone please help me!
following are the option I am getting!

pastedimage1628604932495v2.png

  • Suggested answer
    Thomas David Dayman Profile Picture
    11,323 on at

    Im not sure if you could that sort of thing directly on the duration field.

    Possible Solution:

    • Create a custom field with a global option set which has hours from 1 -24 hours
      • Use Business rules, JavaScript or workflows to update the duration field in the background with the hours selected
  • Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi Jishnu.

    Where is this duration field? If it is on the Work Order Service and you want to use the Rounding Policy. See this: https://docs.microsoft.com/en-us/dynamics365/field-service/create-price-list#duration-rounding-policy--duration-rounding-to 

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