Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Answered

Alternate exit in real time journey with "registration cancelled" trigger throws error message

(1) ShareShare
ReportReport
Posted on by 68
Hi everyone
I have been using the 'Cancelled Registration' trigger as an alternate exit for a real-time journey for some time now, but all of a sudden when I want to use it, I get the same error message saying 'The selected trigger is not supported for the current data source'. Does anyone know what this could be? Thanks a lot!
  • Verified answer
    jaa Profile Picture
    jaa 68 on at
    Alternate exit in real time journey with "registration cancelled" trigger throws error message
    It worked with the Version Update, thank you all!
  • Verified answer
    PaulineKolde Profile Picture
    PaulineKolde 641 Super User 2024 Season 2 on at
    Alternate exit in real time journey with "registration cancelled" trigger throws error message
    Hi Janine, 
     
    this is a known issue. I build a workaround with dataverse triggers. But it is fixed now by MS. When updating to the latest version you will be able to use the default triggers again. 
     
    Best
    Pauline 
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Alternate exit in real time journey with "registration cancelled" trigger throws error message
    Hi jwcpc,
    It doesn't matter what kind of trigger is used, it's just a bug caused by a version update.
    Everything works fine for me after updating the version.
    I tested it in the latest version(1.1.32267.120) and everything works fine:
    When i use the 1.1.32267.116 version, same error with you:
    So you can try to update to latest version:
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • jwcpc Profile Picture
    jwcpc 168 on at
    Alternate exit in real time journey with "registration cancelled" trigger throws error message
    Yep, had the same issue here. Using a Event Registration trigger for my Journey start, and a Registration cancelled for my exit. The journeys were published few weeks back with no errors, now the journeys get the same error:

    'The selected trigger is not supported for the current data source'

    Have you had any update on this? I'm not sure if the exits for the journeys previously published are working or not. Also means journey exits are rendered useless as it also won't allow you to use the same trigger type for start and exit.
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Alternate exit in real time journey with "registration cancelled" trigger throws error message
    Hi Partner,
    Suddenly like this? Possibly from a version update? 
    Customer Insights - Journeys offers three types of triggers in the triggers catalog: custom triggers, interaction triggers, and business triggers.
    Through my test:
    1.In the 1.1.32267.116 version
    If we populate interaction triggers or part of business triggers(Customer Insights - Journeys event check-in created;Customer Insights - Journeys event registration created;Customer Insights - Journeys event registration canceled;Customer Insights - Journeys form submitted) in the 'Alternate exits', the error will appear.
    --For example:
    2.In the 1.1.32267.120 version, it's ok.

    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees!

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December!

Congratulations to our December super stars! 🥳

Get Started Blogging in the Community

Hosted or syndicated blogging is available! ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,642 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,371 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans