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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Is Anyone Using Field ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Is Anyone Using Field Service as a CMMS?

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Posted on by David Lewis 125

Hello everyone,

I'm curious as to if anyone is using Field Service as a type of CMMS module to do maintenance and tickets on your own equipment.

How do you like it compared to other CMMS solutions?

We are mainly interested in using it as a way to dispactch our tech to fix our own assets, keep inventory of our parts, update jobs with statuses and notes. 

We are getting rid of spiceworks very soon and i just had a thought about using Field Service for an in house 'ticketing system" since we already use CRM and F/O

I have the same question (0)
  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at

    Field Service will handle all of what you have listed.

    Do you currently track serialised parts in your system?

  • David Lewis Profile Picture
    David Lewis 125 on at

    Currently, we do not have Dynamics AX system integrated with CRM and the potential field service we may be getting. So that is one of the challenges I forsee

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