Customer experience | Sales, Customer Insights,...

Adding customer voice survey to Marketing email in new email editor

(0) Share

Report

Posted on by Anvishaka

Hi,

Does anyone know how to add customer voice survey in new marketing email editor. Below are the steps with old editor where as in new editor unable to find advance elements in toolbox.

To add a Dynamics 365 Customer Voice survey to an email message, go to the email content designer. Then go to Toolbox > Advanced elements > Dynamics 365 Customer Voice. Drag and drop the Customer Voice survey element into your email. In the Properties tab, choose the survey you would like to use.

Since old editor have been depreciated, would like to know how to add surveys in new editor.

I have the same question (0)

All responses (2)

Answers (0)

Sort by

Suggested answer

Nya 29,064 on at

Like (0)

Report
Copy link

Link copied!

Hi,

You can add the survey as a button in following way.

And here it is.

So that if the receipt clicks the button, the survey can be accessed.

Was this reply helpful? Yes No
Suggested answer

PiotrG 70 on at

Like (1)

Report
Copy link

Link copied!

You should do it as below:

1. in setting enable the integration:

Settings -> Feature Switches "customer voice integration" - enable this

2. in marketing email add a button and in properties link to a survey you previously created

Was this reply helpful? Yes No