Automatic Record Creation doesn't work since update last weekend

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Posted on by BusyIntelligence

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Hi, last weekend there has been an update installed on our environment. The views and forms look different e.g.
But, the Automatic Record Creation now no longer works.
I did migrate to the new style including Power Automate some weeks ago and all worked fine for weeks.

I tried to Deactivate and Activate the proces, but that doesn't solve a thing.
The emails from the InBox are tracked in Dynamics, so I see the mails, but they are no converted to cases...

Anybody has a suggestion for me?

Kind regards,
Maurits

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Community Member Microsoft Employee on at

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RE: Automatic Record Creation doesn't work since update last weekend

Hi Maurits,

Firstly, you can refer following link to troubleshoot:

Troubleshoot an issue faced when converting an email to a case | Microsoft Docs

And you mentioned that 'the emails from the InBox are tracked in Dynamics', Can you answer the following questions:

1. Does the email appear in the support queue?

2. Whether the 'Regarding' field of emails are populated in dynamics.