web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Automatic Record Creat...

Service | Customer Service, Contact Center, Fie...

Unanswered

Automatic Record Creation doesn't work since update last weekend

(0) Share

Report

Report

Posted on by BusyIntelligence

562

Hi, last weekend there has been an update installed on our environment. The views and forms look different e.g.
But, the Automatic Record Creation now no longer works.
I did migrate to the new style including Power Automate some weeks ago and all worked fine for weeks.

I tried to Deactivate and Activate the proces, but that doesn't solve a thing.
The emails from the InBox are tracked in Dynamics, so I see the mails, but they are no converted to cases...

Anybody has a suggestion for me?

Kind regards,
Maurits

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi Maurits,

Firstly, you can refer following link to troubleshoot:

Troubleshoot an issue faced when converting an email to a case | Microsoft Docs

And you mentioned that 'the emails from the InBox are tracked in Dynamics', Can you answer the following questions:

1. Does the email appear in the support queue?

2. Whether the 'Regarding' field of emails are populated in dynamics.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

#2

Tom_Gioielli 19 Super User 2026 Season 1

#3

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans