Solved: Customer Journey Issue - Re-Send Notification Emails

Customer Journey Issue - Re-Send Notification Emails

Hi,

I have a question regarding CRM's new Marketing App.

So we have the following Customer Journey:

-> New contact record added to system
-> Welcome email sent to contact with link to "preference centre" web page (a crm subscription-based Marketing Page)
-> User (the contact) uses link to access "Preference Centre" web page

Variation 1:
-> User changes preference options and submits web page
-> Submitted web page writes back to preferences in crm (crm subscription lists)
-> User receives "updated preferences" email (contains link to "profiling" web page, a crm subscription-based marketing page)
-> User changes profile options and submits web page
-> Submitted web page writes back to profile fields in crm (fields on the contact form)
-> User receives "updated profile" email
-> End variation 1.

Variation 2:
-> User clicks "Unsubscribe" link on "Preference Centre" web page
-> User is taken to "Unsubscribe" web page (a crm subscription-based marketing page).
> User submits web page
-> Submitted web page, runs a workflow, which sets the contact's Bulk Email to "Do Not Allow".
-> End variation 2.

The above works... However...

Issue - If a user goes back to any of the web pages via existing emails or new emails (sent by different customer journeys but using the existing web pages and notification emails) and re-submits the web pages, the notification emails are not resent by the web page submit triggers in the customer journey.

I have been unable to find a way around this.

Am I missing something or does a different tool like the MS flow need to be used for this?

Thanks David

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