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Service | Customer Service, Contact Center, Fie...
Unanswered

Status inactive when it isn't

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Posted on by 40

Hello,

I am working on some scenarios in our staging environment for our RSO implementation into our live environment. My most recent run considered 102 requirements invalid with the reason being "Booking or Requirement Inactive". Sounds simple enough except the requirement is active and there isn't a booking. Below is a screen shot of an example.

pastedimage1670526907349v1.png

  • Rahul Prajapati Profile Picture
    Microsoft Employee on at

    Michelle Wishart - Is there an 'Activate' button on the ribbon?

  • Michelle Wishart Profile Picture
    40 on at

    Hi Rahul,

    thank you for getting back to me.

    Yes, there is and I have used and it the message that came up indicated that there was more than one resource requirement in the system. I checked in two different views and sure enough there were two requirements. One with the that inactive status in the view that my scope is utilizing and another in a different view. I assume that is why my status on the one is inactive. How can there be two resource requirements for the same work order though?

  • Haig Liu Profile Picture
    Microsoft Employee on at

    Hi Michelle Wishart,

    Sometimes the Schedule Assistant is accidentally triggered (Click the "Book" button placed on the Ribbon bar) to scheduling the same work order for different resources.

    If you want to avoid misoperation, you can schedule the work order in a different way.

  • Michelle Wishart Profile Picture
    40 on at

    Thank you for your response.

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