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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Change based alerts & ...
Supply chain | Supply Chain Management, Commerce
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Change based alerts & Due date alerts

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Posted on by CRSW 627
Hi I created batchjobs for Due Date Alert and Change based alerts in our system. (for each related company)
then I added an alert on the sales order confirmed shipped date field.
 
I tried it with organisatiin wide setting and without.

But there is no alert send to me. Neither as email nor in the notifications 

What am I missing? 
Categories:
Dynamics 365 Supply Chain Management
I have the same question (0)
  • AR-01121610-0 Profile Picture
    AR-01121610-0 4,973 Moderator on at
    Hy,
    did you setup recurrance on the batch job?
    For a simple notification of this alert you don't need "send email" and send "externally".
    EMail will only work, when E-Mail is configured and externally will only work with connected PowerPlatform.
     
     
  • CRSW Profile Picture
    CRSW 627 on at
    Hi yes recurrance is set to minute.

    Ok externally is no option then because we are on premise and are not able to use powerplattform. Email should be configured but I will try to set it up without email to check if it works with this
     
    Best regards
    Chris
  • CRSW Profile Picture
    CRSW 627 on at
    so I changed the rule but still no notifcation/alert when changing the field in salestable
     
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 305,455 Super User 2026 Season 1 on at
    Hi CRSW,
     
    Have you checked if the batch jobs are actually running (change to executing and back to waiting) and if they have tasks assigned for the alert actions?
  • CRSW Profile Picture
    CRSW 627 on at
    @André Arnaud de Calavon Yes batch jobs are running and when I have a look in the table browser (with an installed browser extension) I can see there are records created in the EventJobCUD Table related to the alert but no notification created.
     
  • CRSW Profile Picture
    CRSW 627 on at
    What I can see...the entries in EventCUDJob table are on status WITHHOLD

    When  I change it to Waiting it is processed and I get the noification....
     
    Any ideas why the status in the generated alert entries is withhold?
  • CU09101616-0 Profile Picture
    CU09101616-0 68 on at
    Hi CRSW,
     
    Please could you have a look if the following batch jobs are with a status of 'waiting':
     
    • Change based alerts
    • Due date alerts
     
    If they have a 'withhold' status, change the batch jobs status to 'waiting'.
     
    Please let me know if this work?
  • CRSW Profile Picture
    CRSW 627 on at
     
    It's not related to the batch jobs status...this is wating and executing every minute generating records in the the EventCUD Table

    on this table there is a status showing withold and this is the one which stops sending notifications IT IS NOT THE BATCH STATUS of Due Date Alert or Change based alert batchjob
     
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 305,455 Super User 2026 Season 1 on at
    Hi CRSW,
     
    I do assume you were intending to mention the EventCUD table? The first status is 'Withhold' which should be correct. In case it is not processing, does the record also have a GUID value in the BatchID field? What exact version of Dynamics 365 F&O are you running?

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