web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to import "Send...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Unable to import "Send Customer Voice survey from Dynamics 365" solution in CDX trial environment

(2) ShareShare
ReportReport
Posted on by Daivat Vartak (v-9d... 7,835 Super User 2025 Season 2
Hello Team,
 
After setting up new CDX trial environment, tried to install "Send Customer Voice survey from Dynamics 365" solution from https://appsource.microsoft.com/product/dynamics-365/msfp.customervoicedistribution?tab=DetailsAndSupport as described in the MSFT article "Send a survey from Dynamics 365" Send a Dynamics 365 Customer Voice survey from Dynamics 365 | Microsoft Learn to get the "Send Survey" button on Case form but unable to do so. 
 
While try to impot the solution import failed with error, Import failed: Value cannot be null. Parameter name: Could not retrieve the the parent (Type: 60 - Id a114f533-1fb2-44ee-a5a9-64d9409c4422) base layer for the label with id 5b2043bf-9ae5-ef11-be21-002248304021 and label type code 7. The ComponentStateLoaderFactory returned rows, but the Base instance was null.
 
The solution import failed at 93.91%. 
 
Anyone having any idea on how to get it install the same. 
 
Regards,
Daivat Vartak
Categories:
Dynamics 365 Customer Voice
I have the same question (0)
  • Suggested answer
    Holly Huffman Profile Picture
    Holly Huffman 6,530 Super User 2025 Season 2 on at
    Hi there, 
     
    Good morning, evening, or afternoon :) depending on where you are!
    Apologies if you've already tried some of these: 
     
    - double checking that all dependencies are installed in the environment? sometimes, missing dependencies cause import failures
    - is the CDX trial environment up to date with the latest updates / patches? 
    - clear cache in browser and try import process again? cached data can interfere with the import process at times
    - try deleting the current solution file and re-downloading from AppSource? there may have been an issue with the initial download? 
     
    Hope some of these helps! 
  • Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 7,835 Super User 2025 Season 2 on at
     
    As this is an MS CDX environment, all the prerequisites are already installed. I am just following the MSFT article Send a Dynamics 365 Customer Voice survey from Dynamics 365 | Microsoft Learn and it gets failed with a unique error. 
     
    Regards,
    Daivat Vartak.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 170 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 70

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans