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Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Resource Booking: Non-working hours on booking duration

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Posted on by 35

My resources have set working hours from 8AM to 5PM, with 1h for lunch (12PM to 1PM).

If I book a work order using drag&drop functionality, the booking will skip the non-working period:

pastedimage1644597558754v1.png

Scenario:

  • 4h work order
  • booked from 11AM to 3PM (ignore lunchtime) - incorrect
  • the booking should start at 11AM and end at 4PM - correct

Is there any setting I need to make sure the booking skip the non-working period?

Thanks!

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Field Service doesn't prevent users from scheduling out of hours.

    Either you can change the schedule board layout settings to only show working hours but this might not be suitable if you have different resources which work at different hours.

  • Nya Profile Picture
    29,060 on at

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    Image

    If there is any further doubt, please do not hesitate to let me know.

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