web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Resource Booking: Non-working hours on booking duration

(0) ShareShare
ReportReport
Posted on by 35

My resources have set working hours from 8AM to 5PM, with 1h for lunch (12PM to 1PM).

If I book a work order using drag&drop functionality, the booking will skip the non-working period:

pastedimage1644597558754v1.png

Scenario:

  • 4h work order
  • booked from 11AM to 3PM (ignore lunchtime) - incorrect
  • the booking should start at 11AM and end at 4PM - correct

Is there any setting I need to make sure the booking skip the non-working period?

Thanks!

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,064 on at

    Hi,

    Field Service doesn't prevent users from scheduling out of hours.

    Either you can change the schedule board layout settings to only show working hours but this might not be suitable if you have different resources which work at different hours.

  • Nya Profile Picture
    29,064 on at

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    Image

    If there is any further doubt, please do not hesitate to let me know.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 67 Most Valuable Professional

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 21 Most Valuable Professional

#3
11manish Profile Picture

11manish 15 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans