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ReportHello,
What is the best way to create a solution which will send notification when new activity happens in a case?
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Hello,
What is the best way to create a solution which will send notification when new activity happens in a case?
*This post is locked for comments
I do, just set an exclusion condition ;)
Well, don't make one for emails, or you'll end up in an endless loop as you email everyone regarding the case. ;)
In all likelihood, all you will need is Tasks, Appointments, and Calls.
So I will need to create several workflows for each type of activity (email, call, task, etc)?
Run a workflow that checks for Regarding a Case on new Activities when created. You can send an email notification there. I don't recommend this, as it can easily turn into email hell, but it's possible.
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Mohamed Amine Mahmoudi
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Victor Onyebuchi
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