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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Queue items not showin...
Customer experience | Sales, Customer Insights,...
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Queue items not showing on dashboard

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Posted on by Thomas Jeavons 9
I have added a list into a dashboard that has the settings to show Queue items, and a view that has been shared with both the user and the team they are a part of.
 
When they go to their dashboard they are unable to see any items in the list. However, when they click /see all records/ all the items show up on the next page in the correct view.
 
Why would these items show when they click through but not pull through onto the dashboard?
I have the same question (0)
  • Suggested answer
    Vetle W Profile Picture
    Vetle W 10 on at
    Queue items not showing on dashboard
    Hey! Just want to leave this comment so if anyone need a solution.
    I went into personal settings and changing amount of records on each page from 50 to 250. After doing this I now see everything in the list view in the Dashboard.
  • Thomas Jeavons Profile Picture
    Thomas Jeavons 9 on at
    Queue items not showing on dashboard
    There is currently no fix that I am aware of, other than just not using queues in dashboards.
  • Vetle W Profile Picture
    Vetle W 10 on at
    Queue items not showing on dashboard
    I have the exact same problem. Have you found a solution to this?
  • Yoop Profile Picture
    Yoop 114 on at
    Queue items not showing on dashboard
    We have a similar problem.
    A view of Queue Items on a dashboard shows rows, but opens the Queue record when you select a row instead of the item.  It works from Advanced Find or from the "See all records" on the dashboard.

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