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Dynamics 365 Community / Forums / Business Central forum / One User unable to sen...
Business Central forum
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One User unable to send Approval Request

Posted on by Kelsey 7
  1.  All Users can send Approval Request Notification Emails from Purchase Invoice page, except one user. 
  2.  The user's Approval Request Notification Emails stay in "Notification Entries" page.
  3.  The client uses both Business Central and Continia.
  4.  The user is a Continia Expense User, with settings similar as the rest of the users.
  5.  The user's Notification Setting is the same as other users. 
  6.  The same SMTP Account is used by all users including the only user that has issue sending our Approval Request Emails from Purchase Invoice page (other pages as well, such as Purchase Journal). 
  7.  The user can send Approval Request Email from Continia Expense Report but not from BC's default Purchase Invoice page.
  8.  In a Sandbox Environment restored from the Production Environment, I uninstalled all Continia Extensions. The user still cannot send out Approval Request email from Purchase Invoice page. 
I have spent many hours investigating the issue but unable to identify the cause of the issue. No response is received from Microsoft and Continia Support members. May I know if any of you may be aware of how to fix this issue? 
 

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