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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / iPayment Deposit
Small and medium business | Business Central, N...
Suggested Answer

iPayment Deposit

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Posted on by AC-Indy 25

Good afternoon. All of a sudden, we are unable to process a sales order pre-payment as a customer deposit using iPayment.

We get the a message "There is no Cust. Ledger Entry within the filter."

  • The payment is captured and looks processed through the credit card processing company (CardPointe) although there is no payment number in Business Central.

We have processed deposit payments before and have not had issues.

No-Cust-Ledg-Entry.jpgPayment-No.-is-empty.png

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,331 Super User 2025 Season 2 on at

    Hi, iPayment doesn't seem to be a standard feature of BC, I suggest you contact your partner directly.
    It looks like this one below.

    https://appsource.microsoft.com/en/product/dynamics-365-business-central/PUBID.ipayments%7CAID.dynamics-365-business-central-credit-card-payments%7CPAPPID.8f7cdd5f-1af2-4ec2-a1f3-ecb959ec395b?tab=Overview

    Hope this helps.
    Thanks.

    ZHU

  • AC-Indy Profile Picture
    AC-Indy 25 on at

    Thank you for the info. I spoke to them before my message here, and there wasn't a resolution. Was hoping someone has run into this.

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 211 User Group Leader on at

    Look to see how the payment is being applied. This looks like your payment is applying to another payment. If you cannot find, you must get the vendor for iPayment to help you resolve the issue.

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