Hello,
is it possible to retrieve client-side (js), in any way, the pre-chat survey answers (or however the context data) to use it in the conversation summary form? Is it there visible but it seems unreachable.
In fact, that form is always in creation mode (also after manual savings) and you cannot query data since you cannot get the id. Is there some workaroud to reach that data?
If you want some context, we're trying to use a pre-chat survey answer (or custom context, any solution would be good) to pass the customer code (the chat is embedded in a custom portal where users are logged in) and then recognize automatically the customer.
I know that customer recognition already works with email or phone numbers, but they're not univocal in our implementation.
Thanks for any help,
Alessio
