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Hello,
I just wanted to know that is there any way on Dynamics 365 to calculate total time in which a case is resolved. Like from the time the case was assigned till it was solved.
Thank you
Hi Hamza,
You can use the Zap Case Time Entry App for tracking the time spent on Cases. Here is the link to features page:
https://zapobjects.com/apps/zap-case-time-entry/
Hi,
Web Api function can be called to get Total time for case resolution
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