How to calculate total case resolving time

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Posted on by Hamza Shams

Hello,

I just wanted to know that is there any way on Dynamics 365 to calculate total time in which a case is resolved. Like from the time the case was assigned till it was solved.

Thank you

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Zap Objects 913 on at

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RE: How to calculate total case resolving time

Hi Hamza,

You can use the Zap Case Time Entry App for tracking the time spent on Cases. Here is the link to features page:
https://zapobjects.com/apps/zap-case-time-entry/
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Bipin D365 28,964 Super User 2024 Season 1 on at

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RE: How to calculate total case resolving time

Hi,

Web Api function can be called to get Total time for case resolution

xrmdynamicscrm.wordpress.com/.../