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Hi All- Hoping someone can help please!
We have an issue whereby a number of PO's are getting stuck with the 'Pending Approval' status, but the PO has travelled up the approver chain and all the PO looks to be approved despite the system saying its pending.
This issue seems to re-occur when there is more than 1 approval entry required- i.e. when the value is high so there are 2 people who need to approve the PO.
We have the following setup in the 'Approval User Setup':
PO Processor- purchase amount approver limit is 1
Approver 1- Approval Limit of £5000
Approver 2- Unlimited Approval Limit
The approval entries on the PO are as follows:
Please could someone advise if they have seen something similar?
On the Approver who has unlimited purchase approval- should that user have an Approver ID? Would that impact the approval entries at all?
Many Thanks!
It looks like you are using an Approver as the approval type while you should use an approver chain.
On Approval user setup you should have:
1 PO processor Purchase approval limit 1 - Approver ID = Approver 1
2 Approver 1 Purchase approval limit 5000 - Approver ID = Approver 2
3 Approver 2 Purchase approval limit Unlimited - Approver ID = Blank
On your workflow, you must select approval type "Approver chain"
This will send the approval of an order of £48K to approver 2, bypassing approver 1.
If you need both approver 1 and 2 to approve, then you need approval type = Workflow User Group and include PO processor, Approver 1 and 2 in the group.
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