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5Hi All- Hoping someone can help please!
We have an issue whereby a number of PO's are getting stuck with the 'Pending Approval' status, but the PO has travelled up the approver chain and all the PO looks to be approved despite the system saying its pending.
This issue seems to re-occur when there is more than 1 approval entry required- i.e. when the value is high so there are 2 people who need to approve the PO.
We have the following setup in the 'Approval User Setup':
PO Processor- purchase amount approver limit is 1
Approver 1- Approval Limit of £5000
Approver 2- Unlimited Approval Limit
The approval entries on the PO are as follows:
Please could someone advise if they have seen something similar?
On the Approver who has unlimited purchase approval- should that user have an Approver ID? Would that impact the approval entries at all?
Many Thanks!
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