Sales Order not Transferring to Invoice

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Posted on by oanewman

Hi Everyone,

I really hope someone can help to resolve this issue. I have a sales order that will not transfer to an invoice. I know I'm missing something but what, I am not sure. I've looked at so many areas in GP but still cannot figure out what to fix. I have the error message, so I know this issue, just not sure how to fix it.

Error message: "Partial quantity transfer is not allowed for documents marked ship complete."

Background: There are two items on the sales order. One has quantities available through a received purchase order. The second item has been backordered. No purchase order has been done for this item.

Question: Do I ask the user to delete the second item? Do I ask the user to put the second item on a backorder document? What is the best thing to do?

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Microsoft Dynamics GP

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Gerald Buenafe BTP 280 on at

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RE: Sales Order not Transferring to Invoice

Hello,

If you have the Sales Order Open, click on the Expansion Box (Arrow Button) on the Customer ID. There is a field called Ship Complete Document. Is it Marked or UnMarked? If you really want to ship it partially unmark it