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unable to edit customer name in business central

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Posted on by MK-18090810-0

I want to change a Customer name, but this column is grayed out, Is there any easy for this?

Can i edit using configuration package?

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Dynamics 365 Business Central

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Khushbu Rajvi. 22,342 Super User 2026 Season 1 on at

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In the Customer Card, we can rename the Name field. Could you please share more details about where exactly you want to change the name, and share a screenshot if possible?

Meanwhile Check this links : https://community.dynamics.com/forums/thread/details/?threadid=8a98361c-38b4-ee11-a569-000d3a557230

https://community.dynamics.com/forums/thread/details/?threadid=07e54c38-af7c-ee11-8179-000d3a55bb34

https://community.dynamics.com/blogs/post/?postid=2d417851-54ad-456c-b18f-ce35485ea9ef

check the permissions.

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Jinal P. 324 on at

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Hello MK-18090810-0 ,

Can you please let me know which document you are trying to change? For example, Customer card, SO, PO, etc. If possible please share a screen print.

Please try following:

Please check if the page is in non-editable mode. If it is, kindly make it editable.

You can use the Edit in Excel feature.

You can use configuration package.

Hope this will be helpful.

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Ramesh Kumar 7,549 Super User 2026 Season 1 on at

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Click the pencil icon to edit. If you're still unable to make changes, check your permission set.

Thanks

Ramesh

If this was helpful, please check the "Does this answer your question?" box and mark it as verified.

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YUN ZHU 100,212 Super User 2026 Season 1 on at

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This is a standard function. If you click the Edit button and only this field is grayed out, please check if it is locked.

More details: Business Central 2023 wave 2 (BC23): Customize field editability from UI (Lock editing & Unlock editing)

https://yzhums.com/41907/

If all are grey, please check the permissions.

If it still cannot be solved, it means your environment has been customized. Please contact your partner to resolve the issue.

Thanks

ZHU

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Jainam M. Kothari 15,960 Super User 2026 Season 1 on at

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Hello,

Yes, Customer name can be editable.

Kindly check if there is any Customization or Any Permission issue.

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