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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can not sync Account f...
Customer experience | Sales, Customer Insights,...
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Can not sync Account from D365 Sales Professional to Business Central

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Posted on by HungPham 285

Hi,

We integrated D365 Sale Professional with Business Central. We could sync Customer from Business Central to Account (D365 Sales). 

But when we create Account on D365 Sales, then we click button "Dynamics 365 Business Central" 

pastedimage1629348998603v1.png  

Browse open a new Business Central tab, and show error message " Coupled record not found. Check integration synchronization errors if you have turned Synch. Only Coupled Records off. Page Dataverse Redirect has to close."

pastedimage1629349113093v2.png

How could we fix this error? Thanks you in advance. 

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi,

    You can refer following document:

    Troubleshooting Synchronization Errors - Business Central | Microsoft Docs

    Regards,

    Leah Ju

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