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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CRM ipad app no longer...
Customer experience | Sales, Customer Insights,...
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CRM ipad app no longer works with onpremise version

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Posted on by BoGuss 22

Hi,

3 days ago Microsoft released a new ipad download.  Ever since we have done this, our ipads are now only loading the CRM mobile client not the tablet app.  This only happens on ipads that are on IOS13+.  If you are on the latest IOS but have not downloaded the latest CRM APP version you are fine.  

Just created a MS support case but wanted to see if others are also experiencing this issue.  

We are on version 8.2 onpremise.  

Thanks,

Brian

I have the same question (0)
  • JIMMYCRM Profile Picture
    JIMMYCRM 60 on at

    Brian,

    I am seeing the same issue with the Dynamics 365 on-premise version 8.2.9.19 - iPad app version 13.20023.1 - iPad OS 13.3.1. It looks like the Dynamics CRM for Phones Express is being displayed instead of the iPad app. Earlier versions of Dynamics 365 load correctly.

    Would be interested in finding knowing what resolves the issue. Hopefully we will see a new release that works on iPad in the next couple of days.

  • RikkeEfferbach Profile Picture
    RikkeEfferbach 20 on at

    Hi Brian,

    We are unfortunately facing the same issue. I noticed it after I upgraded to iOS 13.3.1.

    We are using Dynamics 365 version 8.2.10.24 on-prem, app version 13.20023.1 and iOS 13.3.1

    Did you get any update on your support ticket?

    Best,

    Rikke

  • JIMMYCRM Profile Picture
    JIMMYCRM 60 on at

    I logged a support ticket with Microsoft as well. I have shared environment information and logs. Haven't heard a resolution as of yet. Hopefully one will come about soon!

  • BoGuss Profile Picture
    BoGuss 22 on at

    Hi,

    I just got off a call with MS.  I do not have any status but have been able to show him it working on a device using IOS 12.4.5 and it not working on an IOS device 13+.

    They said they will be doing more research and talking with the dev team.  

    Once I hear more, I will update.  

    Thanks,

    Brian

  • Pongsuda B. Profile Picture
    Pongsuda B. 5 on at

    We are need help asap. Our user can’t work anything on iPad after that they got download new version (CRM onpremise 8.2 also). This is critical issue.

    BR,

    Latte

  • JIMMYCRM Profile Picture
    JIMMYCRM 60 on at

    Microsoft released a new Dynamics CRM iPad app version on 3/3/2020 in the Apple App Store that resolves this issue (or at least for my company). Hope it fixes everyone's issues!

  • RikkeEfferbach Profile Picture
    RikkeEfferbach 20 on at

    It also resolved our issue!

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