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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / assign cases from the ...
Service | Customer Service, Contact Center, Fie...
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assign cases from the PBI dashboard

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Posted on by CU27091603-0 22
 
I have a dashboard where I have a table with the list of unassigned cases. I need to be able to select from that dashboard that is in Power BI and be able to select the agents to which I want to assign each case. The idea is to be able to assign to different agents from a pop-up window but the cases that I have selected at that moment in the PBI dashboard
 
This dashboard is made in Power BI due to management issues and custom relationships that do not allow dashboards created from dynamics. 
thank you so much
 
 
 
 

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