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Hi,
We have an issue where we have extra sales for some stores for the 25th November. Is there a way to reverse these SO's that contain the extra sales. Below is an example of how these sales looks when viewing them from the AR.
When I click on the reverse transaction button on the action pane I get following error:
"The ledger transaction type Sales order revenue for account 24000 cannot be reversed"
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Thanks Ludwig :)
Hi D_Meethu,
Creating a reverse sales order sounds ok to get this fixed. Yet, please keep track if this issue occurs again in the future.
All the best,
Ludwig
Ludwig,
This is a duplicate transactions - I am not sue of the root cause. As I check in the Retail Transactions for this record, there was no record, no invoice record, no SO record - nothing.
As of now I created a reverse sales order transactions for the same with negative amount... Should I have done something different, already spoke to the department but no clue we are comparatively new to AX.
Hi D_Meethu,
Regarding your last two comments:
1) You can make the balance 0.00 easily by recording a customer payment that you settle against this open Position of 3342.89. When doing that you have to clarify the offset account that shall be used. Should it be a bank account, a ledger transfer/correction account or something alike, etc.
2) Before trying to do no. 1) I still do not get what's wrong here as I can identify two sales order invoice lines and one payment for the first invoice above. (ingoring the penny difference posting). So, my recommendation would be to consult somebody from your accounting department before you are doing the correction.
Hope this helps.
Would be great if you could Keep us updated how things are going and if some additional help is required.
Many thanks and best regards,
Ludwig
Ludwig,
Is there a way I can make the balance 0.00 instead of 3342.89?
Ludwig,
If you check in the screen shot where there is invoice number INV-308844 is coming after posting the transactions for the end of day. Whereas the other error invoice number INV-308727 does not have any transactions or any detail for the same record.
If I really have to check if this is a correct sales transactions how will I check?
There is no SO record, no transaction, no Invoice number.
If it really a large sales order, then how can I make the balance value 0.00?
Hi D_Meethu R,
Before you do a correction you need to identify the root cause of the problem. I did not get this from the information provided.
Why is the difference large and what difference do you refer to?
Does a large difference by itself indicate that there is something wrong?
Can't this simply be caused by the size of the order, the item costs or something alike?
Ludwig
Hi Ludwig,
When I run the customer aging report there are stores that affected by this. Also, we have a customized report which shows the expected sales and DAX sales - the difference is large and most likely incorrect overages.
What steps can I take to correct the transactions?
Hi D_Meethu,
There is no real guideline available for a manual correction as there might be numerous reasons why things might have gone wrong.
What is the underlying reason that you want to correct this SO invoice?
Ludwig
Hi Ludwig,
Do we have any documentation for the steps (as none of the online doc were helpful till now) or can you dot me the steps I can follow to correct the transactions?
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