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Dynamics 365 Community / Forums / Finance forum / Free txt invoices are ...
Finance forum

Free txt invoices are without posted voucher

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Posted on by Chirani 30

Hi, 

I am experiencing the same issue discussed in the below link. 

https://community.dynamics.com/365/financeandoperations/f/765/t/285792

D365 version -  app7.3 and platform 12.  

Any new updates on the issue? There is a hotfix (KB : 4092585), but this is not the case happening in my company.  Happend in August for most of the transactions and September corrected by itself.  

Please give me your thoughts.  

 

Categories:
Financial Management
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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    What batch transfer mode has been setup in your GL module parameters form?

    If you open GL/periodic tasks/subledger journal entries not yet transfered, do you see some records listed there?

    If so, post them by selecting the 'transfer now' button.

    Best regards,

    Ludwig

  • Chirani Profile Picture
    Chirani 30 on at

    Hi Ludwig,

    Thank you very much for your answer.  Batch transfer mode is setup as Synchronous.

    There are no entries in "sub-ledger journal entries not yet transferred" form.  

    Please let me know any other place i can check.  

    Thank you again.

    Chirani

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Chirani,

    You mentioned that this was an issue in August but that it works now, right?

    If this is the case then your issue must be related to posting the free text invoice vouchers for August. Is that correct?

    Can you share details of such a free text invoice that was not posted correctly in August?

    Especially if a subledger voucher was created, what the invoice journal shows, etc.?

    Also, if you run the GL reconciliation report for August, do you see a variance between GL and AR?

    Best regards,

    Ludwig

  • Chirani Profile Picture
    Chirani 30 on at

    Hi Ludwig,  

    Please see my answers. 

    You mentioned that this was an issue in August but that it works now, right? --> Yes this this issue happen in August. Now posting correctly. 

    If this is the case then your issue must be related to posting the free text invoice vouchers for August. Is that correct? --> YES

    Can you share details of such a free text invoice that was not posted correctly in August?

    Especially if a subledger voucher was created, what the invoice journal shows, etc.?

    --> FT's are posted but there is no voucher. If I search in the tax invoice journal with the invoice number there there is no voucher. 

    Also, if you run the GL reconciliation report for August, do you see a variance between GL and AR?

    --> Yes there is a diference. If the FT value is $1000, Ledger Balance is Zero.  diference is $1000 this is what the report prints.  

    Thank you in advance. 

    Chirani

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Chirani,

    One possibility to get this fixed would be manual correction postings that you record at the GL level only; that is without a reference to your customers.

    However, to me it looks like that some data are corrupted and I think it would be much better getting the MS support team involved here.

    Otherwise you run the risk that correction attempts make things worse.

    Best regards,

    Ludwig

  • Chirani Profile Picture
    Chirani 30 on at

    Hi Ludwig,  

    Thank you very much. Will contact MS as you suggested.  

    Regards,

    Chirani

  • Chirani Profile Picture
    Chirani 30 on at

    Hi Ludwig, 

    This is a known issue and there is a Hotfix. But the Hotfix does not clearly explain the issue what our company experienced. But it solved my issue.  Records are created without voucher, for different reasons. Ex; posting to the already closed period, user tried to post but not in the active posting group etc. But still the FT's are posted, but there is no Ledger voucher.  

    MS cannot repair the data. Still trying to do data corrections.  Resent transactions manage to reverse and recreate.  

    Just thought of letting you know.  

    Thank you very much for your help.  

    Chirani

  • Community Member Profile Picture
    Community Member on at

    Hello all,

    Our free text invoice posting was resolved for us by changing the status from Withheld to Waiting for this batch job: "Create a scheduled task that will execute the batch transfer of subledger journal entries".  I hope this helps your situation, in addition to all the great suggestions above.

    Regards,

    -Mike

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