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which user voided the SO

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Posted on by YasirShahzad

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Hello Experts,

i m facing an issue, i have many users who are creating SO on daily basis, one sales order deleted, it was in open state,

i have checked it in sales & marketing >>>inquiries>>>voided SO

in show button, sales taker and sales responsible tab, same username is appearing, but user clearly denying it.

if he is telling truth, how can I confirm it, means is there any way to figure out that who created and who voided.

Thanks in advance.

Regards

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André Arnaud de Cal... 299,956 Super User 2025 Season 2 on at

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which user voided the SO

Hi Yasir,

If the system field Created by is enabled on the voided sales order table, you can check who deleted the order. If not, it is possible to extend the table and enable the system field or set up a database log.

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Hana Xue Microsoft Employee on at

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Hi Yasir,
You can create database log records based on this blog, and in the Overview section you can see what type of records were changed, what type of change occurred, who made the change, and when the change occurred. For specific steps, please refer to the following blog:
Database Logging: D365 Finance and Operations – Dynamics Tips (dynamics-tips.com)
Best Regards,
Hana

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NikolajSorensen 1,788 on at

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You can also setup order events to begin tracking changes to sales orders, this is an alternative to database logging.

https://learn.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-order-events

But this is for future changes.

For now you can check the table that contains the voided orders. There you need to find the record for the sales order in question.

I believe the table has a "Created by" indicator, which should show the user who created the voided sales order record and thus deleted the sales order.

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YasirShahzad 534 on at

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Andre Arnaud de C...

i have done the same but finish button does not enable, can you pls tell me how I can enable it. so its not creating any database log.

Regards

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André Arnaud de Cal... 299,956 Super User 2025 Season 2 on at

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Hi Yasir,

What exactly do you mean with "I have done the same" and what "Finish" button are you referring to?

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NikolajSorensen 1,788 on at

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If you are trying to setup database logging, but the "Finish" button is not enabled in the last step, then the issue is probably that there is a message on the screen, telling you that a clean up job must be configured.

Setup that clean up job and try doing the logging setup once more, then you will be able to finish it.

See this thread for a similar issue:

https://community.dynamics.com/forums/thread/details/?threadid=06c1ab6a-1b10-ee11-8f6d-000d3a4e5de0

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