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Great Plans Question

Posted on by 10

Hello,

Not sure if I'm in the right area to ask this question. But my question is: " I ran the reconcile Account payables to GL and have a payment without a matching general ledger entry. How do I correct this?"

Thanks

  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 3,024 on at
    RE: Great Plans Question

    Now that you have identified the transaction with the Reconcile to GL routine, you'll need to research it to identify what the root cause/resolution is.

    Common issues I have seen is a financial batch that is unposted and/or in Batch Recovery.  If that isn't it, the next step is to look to see if there is a hole in the Audit Trail Code that would point to a GL batch inadvertently being deleted.  

    Less common on the payment side is that the distribution is wrong and there being an error with the account not matching the distribution type.  [The CASH distribution type = checkbook account / the PAY distribution type = payables account).

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