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How to solve Mscrm enable rule false

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Posted on by damka

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I upgraded from 2016 on-premise to 365 on-premise. On my cancel order button I have Mscrm enable rules that showed me my button with no problem(2016). but now (365) my button is hidden and I get False from mscrm Enable rule.(shown in the pictures add.)

1. how can I find out why I get the false from that rules

2 if I delete these enable rules will it harm the cancel funcionality ?

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5381.MicrosoftTeams_2D00_image-_2800_3_2900_.png 4743.MicrosoftTeams_2D00_image-_2800_4_2900_.png

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Naveen Ganeshe 3,397 User Group Leader on at

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Hello Damka,

Please check the form and fields that the rule is referencing If they have not been renamed/deleted.

Also, I don't think deleting enable rules will not harm the cancel functionality. It is just that It affects the visibility of the button.

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damka 120 on at

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Thank you, How can I see the fields in the functions ? it's Mscrm enable rule How can I reach that code?

About the harm issue I just want to make sure that Mscrm doesn't show me the button because that orders can not be deleted or there will be a logical problem...

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Bipin D365 28,983 Moderator on at

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Hi,

If you would like to see the Microsoft code then you can try below format

Organization Uri/WebResources/javascript web resource name

You need to use ribbon workbench tool to know the javascript library for Cancel Order button Enable rule

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Naveen Ganeshe 3,397 User Group Leader on at

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Hi Damka,

You need to check salesorder.js and look for IsSalesorderactive function. You can check in the chrome dev tool If the function is getting called or not. Also, check If it is using any field that is not on the form or deleted.

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damka 120 on at

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thanks is it optional to delete them?

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Naveen Ganeshe 3,397 User Group Leader on at

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Yes. they are optional to delete

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