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Customer experience | Sales, Customer Insights,...
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Primary user's email activation.

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Posted on by 70

Email activation of primary users keep failing or stuck. During the configuration to activation, the activation dialog box did not work or just failed. See the attachment. Why is this not working ?pastedimage1608130665838v1.png

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  • DanboboNig Profile Picture
    70 on at

    ActivationPrimary-EmailsFailed_5F00_Capture00.JPGEmail activation of primary users keep failing or stuck. During the configuration to activation, the activation dialog box did not work or just failed. See the attachment .ActivationPrimary-EmailsFailed_5F00_Capture.JPG

  • Suggested answer
    Adrian Begovich Profile Picture
    1,027 Moderator on at

    Hi DanboboNig,

    There is more information in the error message. Post the rest of the black text in your error message along with the additional information obtained when you click the Show Details button.

  • DanboboNig Profile Picture
    70 on at

    Here the full details of the error .ActivationPrimary-EmailsFailed_5F00_Capture01.JPG

    Check out the other error in setting up an SetupEmail_5F00_Capture.JPGemail.

  • Suggested answer
    Adrian Begovich Profile Picture
    1,027 Moderator on at

    Hi DanboboNig,

    The error code 0x80072562 is an InvalidApplicationUserUpdate error. You cannot update the ApplicationUser with an ID value of 3bd99f43-a70c-49da-9378-6e15c2dee59d. If you scroll down the rest of the error text you will receive an explanation.

  • DanboboNig Profile Picture
    70 on at

    Understood Adrian but it's crazy. Cannot work like that. This type of error making the app unproductive. I am unable to use the D365 App for Outlook because my email is not approved. Thanks for helping, have a good day.

  • Suggested answer
    Ricardo Gimenez Profile Picture
    on at

    Hey DanboboNig,

    As already answered by Adrian, this error is associated to an update not allow for application user (ready only).

    Please check this article for more details about application users created on Dynamics 365 for performing back-end services: docs.microsoft.com/.../system-application-users

    "Since these are built-in user accounts, they cannot be updated."

    Thanks,

  • DanboboNig Profile Picture
    70 on at

    I Am unable to move forward w/o taking care of the user's email with pending approvals. They must be approved. I must test run email addresses. My email keeps failing test and run. Am the administrator.

  • DanboboNig Profile Picture
    70 on at

    I Am unable to move forward w/o taking care of the user's email with pending approvals. They must be approved. I must test run email addresses. My email keeps failing test and run. Am the administrator.

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