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Customer experience | Sales, Customer Insights,...
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rich text box editor content hidden on form

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Posted on by 197

Hello,

I have a CKEditor on the form.

Sometimes data is not visible in it and refresh solves the problem.

Do you have any idea why content is disappearing ?

It's just not visible on the form, only content, CKEditor itself doesn't disappear.

Thanks.

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Would you please specify which browser you're using and check if the same issue exists in other browsers?

    Here is a similar issue about CKEditor.

    (+) CKEditor Toolbar in CRM Form is invisible - Dynamics 365 Sales Forum Community Forum

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • magical Khachapuri Profile Picture
    197 on at

    Thing is that I have debugged the editor web resource and it has an unstable behavior.

    When I refresh, there are two scenarios:

    1. I get data from crm and everything is fine and data is visible.

    2. I don't get data from crm getValue() is null -> and when this happens nothing is visible in the editor.

    Might it be the case that data is not fully loaded when loading that web resource(editor) ?

    And if yes, what's the best practice for avoiding such kind of behavior ?

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