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Hi, We are trying to start working with webinars via Teams, and I have seen examples of how to follow up with participants in Dynamics 365 Marketing.
According to this article: https://learn.microsoft.com/en-us/dynamics365/marketing/teams-how-to-follow-up
Our problem is that the "follow up with participants" button is not appearing. We have checked that we have all the rights in Teams and Marketing, so that shouldn't be the problem. We have followed all the steps on Microsoft Learn. Does anyone know if there is a solution to this?
Hi Andreas Hultqvist,
Please check this document:
https://learn.microsoft.com/en-us/dynamics365/marketing/teams-webinar-follow-up
For example, Meeting policies and the validity of customer journey, etc.
Thank you for the reply.
We've changed the Teams meeting policy to accept engagement report and I have all the permissions in Marketing as an Admin.
It's probably something else but we can't figure it out.
I have the exact same issue. Our Teams policies are good, I have the correct permissions in Marketing but we don't get the 'follow up' button either. Feels like a missing connection or a bug?
I noticed that there are others with the same problem when I was looking for answers so it seems like it might be a bug or something with the connection as you said.
We have reported it to Microsoft and are waiting for a response. I'll post in here if they have a solution!
Hi, We are having the same issue since early February when Microsoft published the New Teams Webinar experience. We have had a Microsoft support ticket open since then but we haven't gotten any explanation or solution. Would be happy to hear if anyone has found a resolution fot this issue! Thanks.
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