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Follow up with participants Teams webinar - Dynamics 365 Marketing

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Hi, We are trying to start working with webinars via Teams, and I have seen examples of how to follow up with participants in Dynamics 365 Marketing.

According to this article: https://learn.microsoft.com/en-us/dynamics365/marketing/teams-how-to-follow-up

Our problem is that the "follow up with participants" button is not appearing. We have checked that we have all the rights in Teams and Marketing, so that shouldn't be the problem. We have followed all the steps on Microsoft Learn. Does anyone know if there is a solution to this?

  • TiinaP Profile Picture
    TiinaP 17 on at
    RE: Follow up with participants Teams webinar - Dynamics 365 Marketing

    Hi, We are having the same issue since early February when Microsoft published the New Teams Webinar experience. We have had a Microsoft support ticket open since then but we haven't gotten any explanation or solution. Would be happy to hear if anyone has found a resolution fot this issue! Thanks.

  • RE: Follow up with participants Teams webinar - Dynamics 365 Marketing

    I noticed that there are others with the same problem when I was looking for answers so it seems like it might be a bug or something with the connection as you said.

    We have reported it to Microsoft and are waiting for a response. I'll post in here if they have a solution!

  • SarahGrant Profile Picture
    SarahGrant 40 on at
    RE: Follow up with participants Teams webinar - Dynamics 365 Marketing

    I have the exact same issue. Our Teams policies are good, I have the correct permissions in Marketing but we don't get the 'follow up' button either. Feels like a missing connection or a bug?

  • RE: Follow up with participants Teams webinar - Dynamics 365 Marketing

    Thank you for the reply.

    We've changed the Teams meeting policy to accept engagement report and I have all the permissions in Marketing as an Admin.

    It's probably something else but we can't figure it out.

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Follow up with participants Teams webinar - Dynamics 365 Marketing

    Hi Andreas Hultqvist,

    Please check this document:

    https://learn.microsoft.com/en-us/dynamics365/marketing/teams-webinar-follow-up

    For example, Meeting policies and the validity of customer journey, etc.

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