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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / SLA Functionality Not ...
Customer experience | Sales, Customer Insights,...
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SLA Functionality Not Counting Weekends or Holidays

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Posted on by CRM Learner 88

Does anyone know how to implement SLA Functionality into cases for Resolve By and First Response without having Weekends or Holidays count?

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    Community member 8 on at
    SLA Functionality Not Counting Weekends or Holidays
    You can define different Holiday Schedule to the SLA setup to handle that.

    Together with the customer service calendar setup : 
    ​​​​​​​

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